Transforming Fragmented Systems to Seamless Care for a 12-Facility Healthcare Network

A regional extended care provider with 12 facilities and 500+ employees struggled to deliver consistent IT experiences. Uneven IT support across locations led to unreliable access to critical systems like EHRs, scheduling tools, and communications. Outdated hardware, slow issue resolution, and no real-time monitoring hindered operations, frustrated staff, and put patient care at risk. The internal IT team lacked visibility, making proactive problem-solving nearly impossible.

The client selected Silver Tree for its deep understanding of the healthcare industry and proven track record of delivering tailored IT solutions that enhance the digital employee experience. Silver Tree’s ability to standardize technology, provide 24/7 centralized support, and implement proactive monitoring tools aligned perfectly with the organization’s need for consistency, reliability, and speed. Silver Tree's human-centric approach and commitment to continuous improvement also gave the client confidence in a long-term partnership.

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• 24/7 Centralized Service Desk: Provided multi-channel, 24/7 support, ensuring rapid and consistent issue resolution across all locations.
• Proactive Monitoring and Analytics: Implemented real-time tracking of application performance and network health for early issue detection and resolution.
• Technology Standardization and Modernization: Standardized hardware and software across all facility locations for increased productivity and employee satisfaction.
• Quarterly Health Checks and Continuous Improvement: Standardized regular feedback loops and reviews to identify pain points and implement targeted improvements to optimize system performance and further enhance employee productivity and satisfaction.