Modernizing Applications For Telecoms

The client, a leading supplier of wireless communications products, relied on its application to manage procurement processes for premium customers. However, the system was over-engineered, difficult to maintain, and lacked modern features such as real-time tracking and configurable workflows. It needed a complete overhaul to streamline operations, integrate with a new ERP system, and support premium customer workflows. Additionally, the outdated architecture and inefficient processes increased costs and operational risks, while negatively impacting user satisfaction.

Silver Tree was chosen for its ability to modernize complex systems with cutting-edge technology and their expertise in managing global delivery teams. Silver Tree's Silver Catalyst methodology coupled with its proven expertise in digital design and delivery were key drivers in the client's decision criteria.  Additionally, the client appreciated Silver Tree's tailored approach to incorporating the client’s internal team into an integrated effort, which made Silver Tree a clear choice for a partner.

Silver Tree reverse-engineered the legacy application to ensure alignment with the client’s business needs and redesigned it to address existing challenges. The team implemented a cloud-native, serverless architecture using AWS and microservices, enabling scalability and improved system performance. Silver Tree enhanced the user experience by simplifying approval processes, creating personalized workflows for premium customers, and introducing real-time inventory and pricing capabilities. Additional functionality improvements included integrating full-text search using Elasticsearch for enhanced global search capabilities and adding bulk project upload features to reduce staff workload. The team also redesigned notification templates and implemented automation test suites to improve efficiency and reliability. Finally, Silver Tree maintained industry-leading code quality and established a performance management framework to ensure continuous improvement.

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