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The client, a leading supplier of wireless communications products, relied on its application to manage procurement processes for premium customers. However, the system was over-engineered, difficult to maintain, and lacked modern features such as real-time tracking and configurable workflows. It needed a complete overhaul to streamline operations, integrate with a new ERP system, and support premium customer workflows. Additionally, the outdated architecture and inefficient processes increased costs and operational risks, while negatively impacting user satisfaction.

Silver Tree was chosen for its ability to modernize complex systems with cutting-edge technology and their expertise in managing global delivery teams. Silver Tree's Silver Catalyst methodology coupled with its proven expertise in digital design and delivery were key drivers in the client's decision criteria.  Additionally, the client appreciated Silver Tree's tailored approach to incorporating the client’s internal team into an integrated effort, which made Silver Tree a clear choice for a partner.

• Assembled a full ServiceNow leadership team in under 30 days – Accelerated project momentum by quickly filling critical roles that had stalled for months.
• Implemented a proprietary onboarding process – Ensured a seamless transition into the firm’s environment, reducing ramp-up time and minimizing disruption to operations.
• Drove cross-functional stakeholder alignment – Unified IT, HR, and Finance teams around shared goals to prevent silos and accelerate adoption.
• Led change management, training, and adoption support – Boosted user confidence and engagement, resulting in faster and more sustained platform adoption.
• Assured industry best practices were applied across program while managing the dynamic nature of the implementation.